Phone Hardware
This article assumes you are logged into the Manager Portal as an Office Manager, or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . If you need assistance with phone hardware, please contact CallHarbor Support , including: * Your Name * Your …
Inventory
This article assumes you are logged into the Manager Portal as an Office Manager or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is Inventory? Access Inventory Phone Numbers SMS Numbers Phone Hardware What is Inventory? Inventory hol…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Web Softphone * Status * All Queues * Specific Queue Agent Status Agent Status is a use…
Yealink T57W Guide
This guide is available as a PDF or Word file download on the right-hand side. While this guide states T57W, the following phones also apply: * Yealink T58W Button Guide Call Handling * Answering a Call * Placing a Call * Ending a Call * Placing a Call on Hold * Muting a Call * Redialing * Initiating a Co…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Web Softphone * Status * All Queues * Specific Queue Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Agent Status Agent Status is a use…
Check Version of Web Phone
1. Click the hamburger menu on the top left of the screen (if you don't see one, you may need to maximize or fullscreen the window that your phone is in) 2. Click the "Settings" gear. 3. At the bottom of the menu, it will say "Version" with a number like "44.1.1."
Switching from CallHarbor Mobile or Cloud Softphone to CallHarborUC
CallHarbor Mobile If you are currently utilizing CallHarbor Mobile, some changes may be required to make sure that your queue calls, or general calls, ring the new application. Please reach out to CallHarbor Support to inform them of your switch to ensure that your account is ready for the new application. Both a…
Install the New Progressive Web App (PWA) (version 44.1.1)
Notating Current Microphone and Audio Output Devices Google Chrome Microsoft Edge Notating Current Microphone and Audio Output Devices Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and make note of what audio devices are sele…
Send a SMS/Chat with Web Phone
This article assumes you are logged into the Web Softphone or using the Progressive Web App (PWA) An SMS number is needed in order to send SMS. Please contact CallHarbor Support to enable SMS. Chat can be used to send messages to other extensions in the system. 1. Click "Chat and SMS" 2. Click "New Con…
Reboot Phones
Polycom Yealink Desk Phone Yealink Cordless Reboot All Phones Why would I reboot my phone? A reboot is nondestructive and many issues with your phone can be solved by rebooting it. A reboot is sometimes required for the phone to update with new information like user names. Polycom 1. Start by pressing the home…
