Call Center Agent Portal Guide
Overview Accessing the Portal Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Message Contact…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Web Softphone * Status * All Queues * Specific Queue Agent Status Agent Status is a use…
Call Queue Agents
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Web Softphone * Status * All Queues * Specific Queue Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Agent Status Agent Status is a use…
Change Status in Portal
This article assumes you are logged into the Manager Portal as a Call Center Agent or Supervisor. If you do not know your login name or password, please click here or contact CallHarbor Support . Contact CallHarbor Support if you do not have the Call Center tab in the Portal and you need the ability to updat…
