Logging In and Out of Queues
This article assumes your user scope is Call Center Agent or higher and you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login Logging In and Out of Queues with the Web Softphone Agent Status Agent Status is a user's availability to …
Check Version of Web Phone
1. Click the hamburger menu on the top left of the screen (if you don't see one, you may need to maximize or fullscreen the window that your phone is in) 2. Click the "Settings" gear. 3. At the bottom of the menu, it will say "Version" with a number like "44.1.1."
Submit Logs from Web Softphone
1. Right Click the web softphone application and select Inspect (highlighted in Red) 2. This will open the DevTools popup window. Select Console located towards the top of the window 3. Save the messages listed under Console. To save, press Ctrl+A to select all the messages and right-click and select Save as. Inc…
Install the New Progressive Web App (PWA) (version 44.1.1)
Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and make note of what audio devices are selected for "Microphone" and "Audio Output" 1. Click the "Settings" wrench icon and note: 2. "Microphone" device 3. "Audio Output" device …
Using the Web Soft Phone
This article assumes you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login 1: Select the Apps menu located in the upper right-hand corner This article is using a Call Center Agent scope, the tabs available in your portal may be d…
Send a SMS/Chat with Web Phone
This article assumes you are logged into the Web Softphone or using the Progressive Web App (PWA) An SMS number is needed in order to send SMS. Please contact CallHarbor Support to enable SMS. Chat can be used to send messages to other extensions in the system. 1. Click "Chat and SMS" 2. Click "New Con…
Web Phone Permissions
For Microsoft Edge, please click here . Google Chrome 1. Click the three dots in the upper right-hand corner, then select "Settings". You may have to scroll down in the menu to find settings. 2. Click "Privacy and Security" on the left-hand side 3. Click "Site Settings" 4. Click "View permissions and d…
Clear Cookies and Site Data
If accessing the web softphone by navigating to 1. Click the 'View Site Information' button located to the left of the URL bar 2. Click 'Cookies and site data' 3. Skip to step 4 for the next steps If accessing the web softphone via the PWA 1. Click the 3 dots located in the upper right-hand corner 2. Click…
Add microphone permissions in Windows for the Websoft Phone
Many times Windows is setup to block access to the microphone as a whole. Please follow these steps to allow the Websoft Phone to access the microphone and headset. 1. Open Settings by right clicking the Start Menu and clicking Settings 2. Search for "microphone" in the search box at the top left and click Mi…
Download Web Soft Phone Progressive Web App
The Web Softphone Progressive Web App (PWA) allows access to the web softphone from your desktop. This also allows the web softphone to utilize your browser without opening the browser. To download the Progressive Web App (PWA) of the Web Softphone, you must log into the Web Softphone . For a guide on using the …
