Using the Web Soft Phone
This article assumes you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login 1: Select the Apps menu located in the upper right-hand corner This article is using a Call Center Agent scope, the tabs available in your portal may be d…
Submit Logs from Web Softphone
1. Right Click the web softphone application and select Inspect (highlighted in Red) 2. This will open the DevTools popup window. Select Console located towards the top of the window 3. Save the messages listed under Console. To save, press Ctrl+A to select all the messages and right-click and select Save as. Inc…
Clear Cookies and Site Data
If accessing the web softphone by navigating to 1. Click the 'View Site Information' button located to the left of the URL bar 2. Click 'Cookies and site data' 3. Skip to step 4 for the next steps If accessing the web softphone via the PWA 1. Click the 3 dots located in the upper right-hand corner 2. Click…
Add microphone permissions in Windows for the Websoft Phone
Many times Windows is setup to block access to the microphone as a whole. Please follow these steps to allow the Websoft Phone to access the microphone and headset. 1. Open Settings by right clicking the Start Menu and clicking Settings 2. Search for "microphone" in the search box at the top left and click Mi…
Download Web Soft Phone Progressive Web App
The Web Softphone Progressive Web App (PWA) allows for access to the web softphone from your desktop. This also allows for the web softphone to utilize Chrome to run without opening Chrome To download the Progressive Web App (PWA) of the Web Softphone, you must log into the Web Softphone in Chrome. Once logge…
