Logging In and Out of Queues
This article assumes your user scope is Call Center Agent or higher and you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login Logging In and Out of Queues with the Web Softphone Agent Status Agent Status is a user's availability to …
Changing Status in Portal
This article assumes you are logged into the CallHarbor Portal . 1: Select Online Drop Down: This article is using a Call Center Agent scope, the tabs available in your portal may be different 2: Choose the desired Status: This will populate the information on the Call Center Reports Agent Availability…
