Install the New Progressive Web App (PWA) (version 44.1.1) Microsoft Edge
Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and either screenshot or make note of what audio devices are selected for "Microphone" and "Audio Output" Make note of the audio input and output devices you are currently using (…
Check what version of the Web Softphone or Progressive Web App you are on
To check what version of the web softphone you are using, click the "hamburger" menu on the top left of the screen (if you don't see one, you may need to maximize or fullscreen the window that your phone is in), then scroll down and click on the "Settings" gear. At the bottom of the menu, it will say "Version" with a…
Using the Web Soft Phone
This article assumes you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login 1: Select the Apps menu located in the upper right-hand corner This article is using a Call Center Agent scope, the tabs available in your portal may be d…
Install the New Progressive Web App (PWA) (version 44.1.1)
Open the previous version of PWA (search the start menu for "Callharbor" or "Snapmobile" if you don't see the icon) Go to "Settings" and either screenshot or make note of what audio devices are selected for "Microphone" and "Audio Output" Make note of the audio input and output devices you are currently using (1.…
Submit Logs from Web Softphone
1. Right Click the web softphone application and select Inspect (highlighted in Red) 2. This will open the DevTools popup window. Select Console located towards the top of the window 3. Save the messages listed under Console. To save, press Ctrl+A to select all the messages and right-click and select Save as. Inc…
Add permissions for Progressive Web App (PWA) or Web Softphone
Step 1. open Google Chrome and go to the 3 vertical dots in the top right corner: 2. Click on "Privacy and Security" menu on the left-hand side: 3. Click on "Site Settings" 4. click on "View permissions" 5. near the top of the screen, type "callharbor" into the search bar and hit enter 6. click on the…
Clear Cookies and Site Data
If accessing the web softphone by navigating to 1. Click the 'View Site Information' button located to the left of the URL bar 2. Click 'Cookies and site data' 3. Skip to step 4 for the next steps If accessing the web softphone via the PWA 1. Click the 3 dots located in the upper right-hand corner 2. Click…
Download Web Soft Phone Progressive Web App
The Web Softphone Progressive Web App (PWA) allows for access to the web softphone from your desktop. This also allows for the web softphone to utilize Chrome to run without opening Chrome To download the Progressive Web App (PWA) of the Web Softphone, you must log into the Web Softphone in Chrome. (click that l…
