Best Practices
Manager Portal Physical Phones CallHarborUC Web Softphone Manager Portal * Log out of the Manager Portal when not in use. If left open running in the background, the session may appear to be valid, but may log you out in the middle of making changes as the session is expired. * The Call Center Reports t…
Send SMS - CallHarborUC
This article assumes you have the CallHarborUC app downloaded , and have an SMS number set up for your extension. If you need assistance with downloading or need an SMS number, please contact CallHarbor Support . For instructions on sending a text from the Call History tab of CallHarborUC, please refer here . 1.…
iOS: Remove App Call History from Cell Phone History
By default, all calls made and received in the CallHarborUC app will appear in your iPhone's call history. To Disable: 1. Press the Three Dots in the upper-righthand corner 2. Select Preferences 3. Select Controls 4. Disable 'Includes Callkit calls to Recents'
Send SMS from History Tab
1. Select the Information icon IOS: Android: 2. Press and hold the phone number. A single press and release will call the number, do not release until the next popup shows IOS: Android: 3: Select Se…
Blind Transferring - CallHarborUC
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. Completing a Blind Transfer Via CallharborUC 1. Click on Transfer 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* …
Attended Transfer - CallHarborUC
An attended transfer allows for communication between the extensions before the transfer is completed. Completing an Attended Transfer Via CallharborUC 1. Click on Atten...ansfer(Attended Transfer) 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* 3. Enter the extension to tran…
Enable and Send Log Files with CallHarborUC
Enable SIP Logs Send SIP Logs Enable SIP Logs iOS (left side) : Click the 3 dots in the corner Android (right side) : Click the 3 dots in the corner and tap "Settings" iOS (left side) : Select Preferences Android (right side) : Select Preferences iOS (left side) : Turn On "Log SIP traffic" Android…
Add Contacts
This article assumes you are logged into the Manager Portal . If you do not know your login name or password, please click here or contact CallHarbor Support . Portal - Your Extension Portal - Another Extension Shared Contacts Mobile App Web Softphone Portal - Your Extension This section of the article as…
Log In and Out of CallHarborUC
Log In Log Out * Android * iOS Log In Please utilize the same login for the Manager Portal to log into the app. The format is extension@domain, for example: 100@callharbor (there is no ".com" at the end of most usernames) If you are unsure of your login please reset your login or contact CallHarbor Su…
Recover Login Name or Reset Password
The CallHarbor Portal, Mobile App, and Web Softphone all use the same login. This article assumes you are trying to access the Manager Portal , Web Softphone , or Mobile App . For instructions on resetting the eFax portal, please click here . For instructions on resetting the Support or Billing portal, pleas…
