Call Center Supervisor Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search…
Site Manager Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Conta…
Office Manager Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Conta…
Call Center Agent Portal Guide
Overview Accessing the Portal Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Message Contact…
Yealink T57W Guide
This guide is available as a PDF or Word file download on the right-hand side. While this guide states T57W, the following phones also apply: * Yealink T58W Button Guide Call Handling * Answering a Call * Placing a Call * Ending a Call * Placing a Call on Hold * Muting a Call * Redialing * Initiating a Co…
Advanced User Portal Guide
Overview Accessing the Portal Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Me…
Basic User Portal Guide
Overview Accessing the Portal Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Message Contact * Edit Contact * Add Contact * Delete C…
Using the Web Soft Phone
This article assumes you are logged into the CallHarbor Portal . You can also log into the Web Softphone by going to: control.callharbor.com/webphone/login If you do not know your login name or password, please click here or contact CallHarbor Support . Access The Web Softphone Dial Pad Call Center * My Qu…
Utilizing the CallHarborUC application
Overview Login Enable SIP Logs Dial Pad * Hold * Mute * Speaker * Transfer * Add a Call * Video Call History Contacts Messages Settings * Voicemail Voicemail Message * User Settings Answering Rules Greetings Play the Current Greeting Select a Different Greeting Record New Greeting Ap…
