Call Disposition, Reason, and Notes
This article assumes you are logged into the Manager Portal as a Call Center Agent or Supervisor. If you do not know your login name or password, please click here or contact CallHarbor Support . Glossary Setting up Call Disposition, Reason, and Notes Add Call Disposition, Reason, and Notes * Portal * Web…
Log In and Out of Queues
Agent Status * Types * Status Online Single Call Offline End Shift Lunch Break Meeting Other Web Softphone * Status * All Queues * Specific Queue Portal * Your Extension Status All Queues * Another Extension Status All Queues Specific Queue Agent Status Agent Status is a use…
Live Analytics
This article assumes Live Analytics is enabled for your system, and that you are logged into the Manager Portal If you would like to enable Live Analytics, please contact Sales or Support for a quote Accessing Live Analytics Navigate Live Analytics * Main Menu * Top Bar Settings Gear Share Add A Bo…
Pickup or Transfer Calls Waiting In Queue
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . Please note that calls picked up or transferred using the following methods may not show in…
