Call Queue Agents
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…
Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
