Pickup or Transfer Calls Waiting In Queue
As a Call Center Supervisor or Office Manager, picking up or transferring calls from a call queue can be done in the Call Center Tab of the Manager Portal. Picking up the call will send the call to a device registered with your extension. Transferring the call will allow you to select the extension that should recei…
How To Edit a Call Queue/ Add Agents
Under the Call Queue tab, click on the Call Queue name to edit a call queue, In here you are able to configure the queue Agents are added by clicking on the hyperlinked numbers in the Agents column. The screen displays the agents assigned to the queue and the icon turns green for agents currently available,…
