Call Queue Agents
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is an Agent? Add an Agent Edit an Agent Delete an Agent What is an Agent? An agen…
Pickup or Transfer Calls Waiting In Queue
As a Call Center Supervisor or Office Manager, picking up or transferring calls from a call queue can be done in the Call Center Tab of the Manager Portal. Picking up the call will send the call to a device registered with your extension. Transferring the call will allow you to select the extension that should recei…
Music on Hold (MOH) - Call Queues
This article assumes you are logged into the Manager Portal as an Office Manager, or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . If you need assistance with updating music on hold, please contact CallHarbor Support , including: * Your Name …
Create a Call Queue
This article assumes you are logged into the Manager Portal as an Office Manager, or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . 1. Select the Call Queues tab 2. Click Add Call Queue 3. The Add a Call Queue popup window is opened 4. Enter…
Editing a Call Queue
You will first need to navigate to control.callharbor.com and sign in using your manager portal credentials. You will then click on the "Call Queue" tab. Once there, you will see a list of your queues. If you would like to edit a queue, you can click on the Call Queue name or the edit pencil icon to the right of t…
Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
