Call Center Supervisor Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search…
Site Manager Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Conta…
Office Manager Extension View Portal Guide
Overview Accessing the Portal * Switch to Extension View Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Conta…
Call Center Agent Portal Guide
Overview Accessing the Portal Call Center * The Navigation Bar * My Queues * My Graphs * Status * Login Method * My Statistics * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Message Contact…
Portal Links
Logins Manager Portal eFax Portal Billing Portal Support Portal Web SoftPhone CallHarborUC Logins The Manager Portal, Web SoftPhone, and CallHarborUC (Mobile App) all use the same login. If you do not know your login or password, please click here . The eFax Portal, Billing Portal, and Support Portal will…
Advanced User Portal Guide
Overview Accessing the Portal Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Active Answering Rule Window * Active Phones Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Me…
Change Status in Portal
This article assumes you are logged into the Manager Portal as a Call Center Agent or Supervisor. If you do not know your login name or password, please click here or contact CallHarbor Support . Contact CallHarbor Support if you do not have the Call Center tab in the Portal and you need the ability to updat…
Basic User Portal Guide
Overview Accessing the Portal Home * The Navigation Bar * New Voicemail Messages Window * Recent Call History Window * Profile Messages * Voicemail New Saved Trash * Chat and SMS * Settings Contacts * Filter Contacts * Search Contacts * Message Contact * Edit Contact * Add Contact * Delete C…
Send Welcome Email
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . What is a Welcome Email Send Welcome Email - Single User (Bulk) Send Welcome Email - Mult…
Add Contacts
This article assumes you are logged into the Manager Portal . If you do not know your login name or password, please click here or contact CallHarbor Support . Portal - Your Extension Portal - Another Extension Shared Contacts Mobile App Web Softphone Portal - Your Extension This section of the article as…
