Blind Transferring - CallHarborUC
A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. Completing a Blind Transfer Via CallharborUC 1. Click on Transfer 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* …
Pickup or Transfer Calls Waiting In Queue
As a Call Center Supervisor or Office Manager, picking up or transferring calls from a call queue can be done in the Call Center Tab of the Manager Portal. Picking up the call will send the call to a device registered with your extension. Transferring the call will allow you to select the extension that should recei…
Attended Transfer - CallHarborUC
An attended transfer allows for communication between the extensions before the transfer is completed. Completing an Attended Transfer Via CallharborUC 1. Click on Atten...ansfer(Attended Transfer) 2. This will bring up the Dial Pad *Dial to Transfer should be at the top* 3. Enter the extension to tran…
Transferring Calls
Blind Transfer A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. 1. Press the TRANSFER key or Transfer (Trans) during a call 2. Do one of the following: • Enter the number or select a contact fr…
Star Codes / General Codes
Star Codes are codes that can either be called or dialed while on a call for a specific feature or function to happen. Star Codes can be used by any CallHarbor device: Physical Phone, Web Soft Phone, and CallHarborUC (Mobile App) Star Code – Use Case **<ext> – Intercom *<ext> – Direct to Voicemail (great for tra…
