Create a Call Queue
This article assumes you are logged into the Manager Portal as an Office Manager, or Site Manager. If you do not know your login name or password, please click here or contact CallHarbor Support . 1. Select the Call Queues tab 2. Click Add Call Queue 3. The Add a Call Queue popup window is opened 4. Enter…
Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
