Call Parks
Transferring a call to a call park is referred to as parking a call throughout this article. What is a Call Park? Create a Call Park Using a Call Park * Physical Phone - Desk Phone Park Button Transferring Dynamic Parking * Physical Phone - Cordless Transferring Dynamic Parking * Attendant Consol…
Call Queues
What is a Call Queue? A call queue places callers on hold while waiting for their call to be answered by an available agent. Agents are the extensions added to the call queue for calls to be dispatched to. The type of call queue will determine the way a call is dispatched. What are the types of Call Queues? 6 diff…
