Pickup or Transfer Calls Waiting In Queue
As a Call Center Supervisor or Office Manager, picking up or transferring calls from a call queue can be done in the Call Center Tab of the Manager Portal. Picking up the call will send the call to a device registered with your extension. Transferring the call will allow you to select the extension that should recei…
Transferring Calls
Blind Transfer A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. 1. Press the TRANSFER key or Transfer (Trans) during a call 2. Do one of the following: • Enter the number or select a contact fr…
Star Codes / General Codes
Star Code – Use Case **<ext> – Intercom *<ext> – Direct to Voicemail (great for transfers) *98 – Voicemail Portal *97 – User Voicemail *** (while in call) – Park call in an available parking lot *1 - Record a call on-demand, must be on a call to use. *2 - Stop recording a call on-demand, must be on a call to u…
