Star Codes are codes that can either be called or dialed while on a call for a specific feature or function to happen. Star Codes can be used by any CallHarbor device: Physical Phone, Web Soft Phone, and CallHarborUC (Mobile App)

 

Star Code – Use Case

**<ext> – Intercom
*<ext> – Direct to Voicemail (great for transfers)
*98 – Voicemail Portal (Extension and PIN required)
*97 – User Voicemail (PIN Required)

*51 - Log In to Call Queue
*52 - Log Out of Call Queue

 

Star Codes While On a Call - Use Case

***  – Park call in an available parking lot

*1 - Record a call on-demand, must be on a call to use. 

*2 - Stop recording a call on-demand, must be on a call to use.

 

General Code / Extension – Use Case

5000 – Voicemail Portal
5001 – User Voicemail

611 - Reach CallHarbor Support^

911 - Emergency Services

988 - Suicide Hotline

 

^The default for this extension will contact CallHarbor Support unless specificity set up to be a user's extension

Other

Auto Attendants

Random star codes will be generated under each auto-attendant greeting section to allow for recording the main greeting. This can be viewed from Manage Audio under an auto-attendant.

 

Timeframes

Star codes can be created to toggle timeframes on and off, affecting call routing. They are useful for situations that occur on a non-regular basis, such as:

• Closing Early
• Holiday Messages
• Inclement Weather
• Forward Calls to Answering Service/Another Phone Number

 

Using Timeframe Toggle Star Codes

CallHarbor Support will supply the created Timeframe Toggle Star Code.

 

To enable:
Dial <starcode> and call. It will play a 'Timeframe is ENABLED/ACTIVATED' message.

To disable:
Dial <starcode> and call. It will play a 'Timeframe is DISABLED/DEACTIVATED' message.

 

Please contact CallHarbor Support to set up Timeframe Toggle Star Codes