Delete a Time Frame
This article assumes you are logged into the Manager Portal as a Site Manager or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support Time frames are utilized for answering rules and auto attendants. Deleting a time frame associated with an answering r…
Time Frames
Types of Time Frames There are 5 different time frame types: * Always - all the time * Days of the Week - a weekly schedule for days of the week and optional start/end times of the day * Specific dates - exact dates and times, with the option to create multiple specific dates * Holidays - select from a list of …
Add a New Answering Rule
Answering Rules Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answering rules are time frame activated and the active time frame will determine the rule to follow. Multiple rules can fall within the same time frame, so the answering rules…
Add a New Time Frame
This article assumes you are logged into the Manager Portal as a Site Manager or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support 1. Select the Timeframe tab. 2. If this time frame should be available for use by all extensions, click Domain or …
Edit a Time Frame
This article assumes you are logged into the Manager Portal as a Site Manager or Office Manager. If you do not know your login name or password, please click here or contact CallHarbor Support Accessing Time Frames 1. Select the Timeframe tab. 2. If you are editing a time frame that is accessible by all e…
Answering Rules
Answering rules are individual extension’s call routing, as each rule states how a call should be routed for that extension. Answering rules are time frame activated and the active time frame will determine the rule to follow. Multiple rules can fall within the same timeframe, so the answering rules follow a top-down…
