Under the Call Queue tab, click on the Call Queue name to edit a call queue, In here you are able to configure the queue



Agents are added by clicking on the hyperlinked numbers in the Agents column.

The screen displays the agents assigned to the queue and the icon turns green for agents currently available, hover over the agent to the right of the page you can edit or delete the agent, then at the bottom of the page you will see you are able to add agents.