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Home > Manager Portal > Users > User Scope Permissions Overview
User Scope Permissions Overview
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If you are looking to make adjustments to your user permissions you must be signed in as an office manager. Please follow our User Profile management guide to adjust permissions.


Office Manager

This user scope provides the following access:

  • Admin Account
    • Full domain control, full user control. No feature limitations.

Advanced User

This user scope provides the following access:

  • Answering Rules
  • Time-Frames (self owned, not domain)
  • Voicemail
  • Contacts
  • Fax
  • Call History (personal)

Basic User

This user scope provides the following access:

  • Voicemail
  • Contacts
  • Fax
  • Call History (personal)

Simple User (Utilized for only Fax)

This user scope provides the following access:

  • Contacts
  • Fax

Call Center Supervisor

This user scope provides the following access:

  • Voicemail
  • Contacts
  • Fax
  • Answering Rules
  • Time-Frames (self owned)
  • Queue Management
  • Agent Management
  • Call Center Reporting
  • Call History

Call Center Agent

This user scope provides the following access:

  • Voicemail
  • Contacts
  • Queue Login / Logout
  • Personal Statistics
  • Call History (personal)
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