This article assumes you are logged into the Manager Portal as an Office Manager.

If you do not know your login name or password, please click here or contact CallHarbor Support.

What is a Resync?

When should a Resync be done?

Resync Phones

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What is a Resync?

A Resync forces the phones to reach out to CallHarbor's servers and download the most recent configuration.

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When should a Resync be done?

A Resync should be sent to the phones when:

• An extension's name is updated
  • Without a resync, the old name will appear in the caller ID
• A new extension is added
  • Without a resync, phones may not display the new extension in the company directory
• A phone's buttons are updated
  • Without a resync, the buttons will not update on the phone, even if saved in the portal

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Resync Phones

1. Select the Inventory tab

2. Select the Phone Hardware sub-tab

3. Click the checkbox to select all phones

4. Click Bulk Edit

5. A Bulk Edit popup window will open

6. Click the up arrow next to Save

7. Click Save and Resync.

8. The phones will now resync.