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Transferring a call to a call park is referred to as parking a call throughout this article.
What is a Call Park?
A call park is a dedicated "hold" extension. The difference between parking a call and placing a call on hold is the ability to retrieve the call. When a caller is parked, they are placed on hold, and can be retrieved by any CallHarbor phone: physical phone, web soft phone, or mobile app. When a caller is placed on hold, only the phone that initiated the hold can retrieve the call.
Since each call park is a dedicated extension, there will be an extension number associated with each call park in the system.
Create a Call Park
This section of the article assumes you are logged into the Manager Portal as an Office Manager or Site Manager.
If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Select the Call Queues tab
2. Click Add Call Queue
3. The Add a Call Queue popup window is opened
4. Enter a name and extension for the call park. The extension should be in the 700-799/7000-7999 range. Enter a department and site, if necessary.
For naming and assigning extensions to call parks, we recommend using the following schema:
Park 1 - 701
Park 2 - 702
Park 3 - 703
Park 4 - 704
If creating parks for multiple locations, we recommend assign a number to each location and utilizing that number in the schema:
Location 1
Park 1 - 711
Park 2 - 712
Park 3 - 713
Park 4 - 714
Location 2
Park 1 - 721
Park 2 - 722
Park 3 - 723
Park 4 - 724
Using the same ending number for the park as the park name allows users to easily dial a park without a park button.
When entering the extension number, if the extension is not currently in use on the system, a New badge will appear. If the extension is in use by the system, a warning badge will appear
5. Click Add
Using a Call Park
Physical Phone - Desk Phone
Park Button
This section of the article assumes your desk phone has been configured to include a park button. To learn how to edit buttons to include a park button, please click here.
Park
1. While in the call, without pressing the transfer button, press the park button.
2. The call is parked in the call park selected.
Retrieve
1. Press the park button.
2. The call will ring your phone.
3. Answer the call.
Transferring
Park
1. While on a call, press the Transfer button.
2. Enter the call park's extension.
3. Press B Trans/Send to complete the transfer.
4. The call is now parked in the call park.
Retrieve
1. Dial the extension of the call park where the call is parked.
2. The call is connected to the caller who was in the park.
Dynamic Parking
Park
1. While in the call, without pressing the transfer button, dial ***
2. The call will be automatically parked in a call park in the 700-710 or 7000-7010 range. The call park selected will be read out to you.
Listen to how this sounds:
Retrieve
1. Dial the extension of the call park that was read when parking the call.
2. The call is connected to the caller who was in the park.
Physical Phone - Cordless
Transferring
Park
1. While on a call, press the Transfer button.
2. Enter the call park's extension.
3. Press B Trans/Send to complete the transfer.
4. The call is now parked in the call park.
Retrieve
1. Dial the extension of the call park where the call is parked.
2. The call is connected to the caller who was in the park.
Dynamic Parking
Park
1. While in the call, without pressing the transfer button, dial ***
2. The call will be automatically parked in a call park in the 700-710 or 7000-7010 range. The call park selected will be read out to you.
Listen to how this sounds:
Retrieve
1. Dial the extension of the call park that was read when parking the call.
2. The call is connected to the caller who was in the park.
Attendant Console
This article assumes you are logged into the Attendant Console.
If you do not know your login name or password, please click here or contact CallHarbor Support.
Static Parking
1. Click the Park button
2. A "Select a Call Park to park the call" will be displayed across the top.
3. Select the call park.
4. A "Your call has been parked at <ext>" will appear with the call park's extension displayed.
Retrieve
1. Click the Retrieve button.
2. The call rings to phones associated with your extension. A popup will also appear in the attendant console, but you may need to answer on the phone itself.
Dynamic Parking
To utilize Dynamic Parking, the slider muster be set to ON
Park
1. Click the Park button.
2. A "Your call has been parked at <ext>" will appear with the call park's extension displayed.
Retrieve
1. Click the Retrieve button.
2. The call rings to phones associated with your extension. A popup will also appear in the attendant console, but you may need to answer on the phone itself.
Mobile App
Park
1. Click on Transfer
2. This will bring up the Dial Pad
*Dial to Transfer should be at the top*
3. Enter the call park's extension to transfer to and press the Call Button.
4. The call is transferred to the extension entered, and you will be brought back to the dial pad
Retrieve
1. Dial the extension of the call park where the call is parked.
2. The call is connected to the caller who was in the park.
Web Softphone
Park
1. While on a call, click Park Call
2. Select an empty park by pressing the P icon
3. The call will be parked in the selected park
Retrieve
1. Select the phone icon on the caller in park
2. The call will ring back to your extension
3. Click Answer
