This article assumes you are logged in as a Basic User and that call recording has been enabled on your phones, or on-demand recording was used.

How do I find a call?
On the main menu click on the call history icon(1). This will open up your call history. By default, it will show you every call made today, but you can change this by clicking on the filter button(2).

This will open the call history filter window. This allows you to change what calls are displayed. You can change the date range (1). You can filter by caller number (2) and by the number dialed as well(3). The drop box at the bottom lets you see only inbound, outbound, or missed calls(4).

How do I listen to a call recording?
When you find the call you want to listen too you just need to press the Speaker button.

How do I download a call recording?
To download a recording to your computer you need to press the download button.

No Recording

If the listen or download button shows No Recording, there is no recording of that call available in the portal. This can occur if the call ended before being answered, went to voice mail or if call recording was not enabled on the user or call queue that the call was routed through.

If you are missing a call recording that should be in the portal, please contact support immediately and include the caller name, phone number, date, time, and duration of the call. There is a limited time window in which we may be able to recover the recording.

How long are call recordings kept?
Recordings are kept for a month. To keep recordings for longer you will have to download them to your own storage.