What is the button designer?
Button Designer is a tool you can use to edit the buttons on your phone. It lets you add extra lines, BLFs, park buttons, and speed dials.

How do you access button designer?
To access the button designer you need to log in to call harbor with advanced user scope or higher. Once logged in, go to Phones

In the phones tab, all the devices connected to your extension will show: desk phone(s), mobile app and/or web softphone. Locate your desk phone and select the settings gear icon

When you launch the button designer you will see , the phone's Mac Address and model number (1), a picture of your phone (2), and a list of buttons your phone has (3).

What is a line appearance?
A line appearance is a button on the phone that allows incoming and outgoing calls to be made to that extension. If you have 3 line appearances on a phone, you have 3 lines available.
How do I add a line to a phone?
To add a new line button to a phone you want to click on the button (1) you want to become a new line. Select line appearance in the feature drop-down menu (2) and then enter the extension number in the box underneath. (3)

What is a BLF?
BLF stands for Busy Lamp Feild. It can show you if a user is on a call. It will show up as red when the user is on a call, and green when they are not on a call.
How do I add a BLF?
To add a BLF button to a phone you want to click on the button (1) you want to become the BLF. Select User BLF in the feature drop-down menu (2) and then enter the extension number in the box underneath. (3)


What is a call park?
Please click here to learn more about call parks
How do I add a call park?
To add a Park button to a phone you want to click on the button (1) you want to become the park button. Select Call park in the feature drop-down menu (2) and then enter the call queue number for the park in the box underneath. (3)

How do I add a Speed Dial to my phone?
To add a speed dial button to a phone you want to click on the button (1) you want to become the speed dial. Select speed dial in the feature drop-down menu (2) and then enter the number for the speed dial in the box underneath. (3)

How do I add a custom label to a button?
When you add a new button, the system will give the button a name, but you can change that name by entering your own name inside of the custom label box.

How do I remove a button from my phone?
To remove a button from a phone you want to click on the three dots next to the button (1) and then select clear button from the popout menu.

How do I add a button to my sidecar or expansion module?
If your phone has a side care of expansion installed, then you are able to change the buttons on the side care by clicking on the sidecar tab in the button designer. On the side care tab you can edit the side care buttons in the same way you edit the phone's buttons.

How do I save changes to my phone?
When you have set your buttons the way you want, you will want to click the blue save button in the bottom right. (1) This will save your button configuration to the call harbor system but won't update the physical phone. To update the phone you will want to click on the blue arrow next to the save button (2) and then click save and resync. (3) This will cause the phone to update with the new buttons. If you want to close the button designer without making changes then click the cancel button. (4)