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Through The Portal - Your Extension
Through The Portal - Another Extension
From The Phone
1. Click the Voicemail (envelope button) or dial 5001
2. Enter your voicemail pin
3. Press 5 to set current options
4. Press 1 to change password
5. Enter the new pin followed by #
6. Confirm the pin by reentering it followed by #
For instructions on navigating the voicemail system, please click here.
Through the Portal - Your Extension
This article assumes you are logged into the Manager Portal.
If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Click your name in the upper right-hand corner and click 'Profile'
If you are a Call Center Supervisor or higher, you may need to switch the view of the portal from the entire phone system to your extension only. To do this, click on your name in the upper right-hand corner, then select My Account
2. The Profile window will open
3. Scroll down to 'Change Voicemail PIN' and enter the new PIN to use to access the voicemail system.
Please do not set the pin to 1234 as this pin can cause a potential security risk to your extension
4. Click Save. Cancel will disregard the changes
5. After saving, a 'Profile for <ext> has been updated' will appear across the top of the screen
6. If you are a Call Center Supervisor or higher, clicking 'Manage Call Center/Organization' will switch the portal back to managing the entire phone system.
Through the Portal - Another Extension
This article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager.
If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Call Center Supervisor: Select the Agents Tab
Office/Site Manager: Select the Users Tab
2. Locate the extension to be updated. You can use the search function to search: Extension Number, First Name, Last Name, Site, or Department
3. Once located, click either the name of the extension or the pencil icon.
4. If name clicked: The profile tab will be opened by deafult
If pencil clicked: Select the Profile option from the dropdown
5. Scroll down to the 'Change Voicemail Pin' section and enter the new PIN to use to access the voicemail system.
Please do not set the pin to 1234 as this pin can cause a potential security risk to your extension
