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Your Extension
This section of the article assumes you are logged into the Manager Portal as an Advanced User or higher. If you need assistance with setting the forward or if you do not have an Answering Rules tab, please contact CallHarbor Support.
If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Select Answering Rules
If you are a Call Center Supervisor or higher, you may need to switch the view of the portal from the entire phone system to your extension only. To do this, click on your name in the upper right-hand corner, then select My Account
2. Locate the answering rule you would like to edit.
This article will follow editing a rule. If you would like information on adding a new rule, please click here.
3. Click the pencil icon of the rule to edit
4. This will open the Edit Answering Rule window popup
5. Check when unanswered and enter the extension. Choose the voicemail of the extension
6. Click Save. Cancel will disregard all changes
Another Extension
This section of the article assumes you are logged into the Manager Portal as a Call Center Supervisor, Site Manager, or Office Manager.
If you do not know your login name or password, please click here or contact CallHarbor Support.
1. Call Center Supervisor: Select the Agents Tab
Office/Site Manager: Select the Users Tab
2. Locate the extension to be updated. You can use the search function to search: Extension Number, First Name, Last Name, Site, or Department
3. Once located, click either the name of the extension or the pencil icon.
4. If name clicked: Switch to the Answering Rules sub-tab
If pencil clicked: Select the Answering Rules option from the dropdown
5. Locate the answering rule you would like to edit.
This article will follow editing a rule. If you would like information on adding a new rule, please click here.
6. Click the pencil icon of the rule to edit
7. This will open the Edit Answering Rule window popup
8. Check when unanswered and enter the extension. Choose the voicemail of the extension
9. Click Save. Cancel will disregard all changes
